Returns Exchange Policy

Returns & Exchange Policy

Returns and exchange are accepted  within 10 days upon receiving the item and the policy will implement if:

  • Product is defective, faulty or damaged.
  • The product is not used, washed and consist of all the tagging and protections that came along with it.
  • The size doesn’t fit.
  • All the products which are ordered from the Online Store should contact Customer Services for the exchange/return or refunds. Thus, online purchased items cannot be returned on stores.

How to apply for the return?

  • In order to return, please email us at with the reason and description of the order.
  • After approval, our customer support team will guide you to return the product at the desired address through courier
  • Please note that the returning charges will be borne by the customer.
  • In some cases, the customer support team will guide you to a store for the return.

Processing time of the return

  • The process of return will be completed within 5-7 days
  • However, due to busy schedule during on season, it might take up to 14 days for the return processing.


  • During refunds shipping charges will be borne by the customer, hence they will not be included in the refund.
  • It can take between 7-10 days for a refund depending on the source of the transactions.
  • During sales and discount promotions, the refunds and exchanges can only be obtained if the order doesn’t match with size upon ordering.
Click to Chat!
Agent (Online)

We are here to help. Chat with us on WhatsApp for any queries.