Returns Exchange Policy

Returns & Exchange Policy

Returns and exchange are accepted  within 10 days upon receiving the item and the policy will implement if:

  • Product is defective, faulty or damaged.
  • The product is not used, washed and consist of all the tagging and protections that came along with it.
  • The size doesn’t fit.
  • All the products which are ordered from the Online Store should contact Customer Services for the exchange/return or refunds. Thus, online purchased items cannot be returned on stores.

How to apply for the return?

  • In order to return, please email us at support@perennial.com.pk with the reason and description of the order.
  • After approval, our customer support team will guide you to return the product at the desired address through courier
  • Please note that the returning charges will be borne by the customer.
  • In some cases, the customer support team will guide you to a store for the return.

Processing time of the return

  • The process of return will be completed within 5-7 days
  • However, due to busy schedule during on season, it might take up to 14 days for the return processing.

Refunding

  • During refunds shipping charges will be borne by the customer, hence they will not be included in the refund.
  • It can take between 7-10 days for a refund depending on the source of the transactions.
  • During sales and discount promotions, the refunds and exchanges can only be obtained if the order doesn’t match with size upon ordering.
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