Privacy Policy

Privacy Policy

Free Shipping is available for all shipments within Pakistan. All products may be delivered between 3-5 working days unless otherwise mentioned.

International shipping is also available. We serve customers from increasingly new destinations, globally. Delivery times vary between 3-10 business days depending on the location. Shipments are charged to our customers at actual Postage costs as per their destinations.

Any import duties or additional taxes that recipient countries may charge is not factored and is the responsibility of customers to pay and clear the goods at destination. Many countries exempt personal e-commerce shipments from import duties limited by certain minimum values.

Purchase, Exchange & Refund Policy

Our goal is a well-informed voluntary purchase and a happy customer. We strive to offer consistent, high-quality products and ensure that there is zero defect tolerance at our end. We go the extra mile to provide more details regarding the product, fit, size, and material to help you make the right decision. We do not believe in thrusting a sale on you ever.

However, there are times of doubts and errors that come in when you make a purchase. This makes it fair to have an exchange/refund policy. We offer a 7- day return plan. (Applicable only within Pakistan. We are unable to accommodate overseas returns due to complications with customs and duties involved.)

    1. You can return the goods in completely original and unused condition with the original packaging to us within 7 days of receipt. Drop us a note on your intent to return with details of your name, invoice no., date, and product details at feedback@perennial.com.pk
    2. You can send the goods by courier/post (at your cost), to us at 36-Commercial area, Cavalry Ground, Lahore, Pakistan (Ph. +92-42-36610207).
    3.  If you are unable to send the goods back on your own, let us know if we can help you with a pick up from your address. Our carrier will pick it up and we will debit the charges from the refund due.
    4. Once the goods are received at our end in good condition, we will immediately inform you with regards to our disposition and effect the exchange or
      refund.
    5. Our intention is to be fair and even to all sides. Since we want to help you get the best from our products, all valid claims will be catered to, to the satisfaction of both sides. Goods that do not meet the return/exchange criteria will not be catered to.

Privacy Policy

We record your login details for better customer service and ensuring that you get to know of the best and latest offers. We do not wish to reside on your personal devices and track your habits. Neither do we share your details with any third party for any purpose. Your details remain secured and will be used only for the intended purpose you share them with us.